Refund policy

Cancellation Refund
If you change your mind after placing an order, within the same day of order placed you can request a cancellation, and no fee will be charged. 
Cancellation of an order beyond 4 hours may subject to a fee of up to 25% of the order value.
Any refunds will be credited back to you using your original payment method, e.g. PayPal, online credit or credit card. 

Returns
If you change your mind, please don’t worry, you can return or exchange any non-personalized items* within fourteen days from receipt of delivery. 

If you wish to return a product, you will simply need to email us at service@ifrodoll.com with your order confirmation number and we will send you the nearest return address in your area.
Please note: Items must be returned in their original condition.

Products not eligible for a return or exchange include:

  • If the item has already been Personalised or made to order, e.g. embroidered with a name, fabric, message or other customized aspects;
  • Products marked “sale”;
  • Gift Vouchers.


Refunds (if applicable)
If a product is faulty, we just ask you to take photo proof of the faulty product and the packaging it arrived in within two days of receipt of delivery and send the photo directly to us at service@ifrodoll.com. For all faulty items, you will be offered a replacement or repair, or a full refund.

Any refunds will be credited back to you using your original payment method, e.g. PayPal, online credit or credit card.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your account of your original payment method, e.g. PayPal, online credit or credit card again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@ifrodoll.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@ifrodoll.com. 


Package damaged or lost in transit 
If you find a package is damaged in transit, if possible, please reject the parcel from the courier, take a photo and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
We will process a refund or replacement as soon as the courier has completed
its investigation into the claim.
Please note: Package damage claim can only be accepted within 14 days from the delivery date.